Shipping in the US

In the US, we prefer to ship via USPS Priority Mail with signature confirmation. If you prefer a different shipping method, we can usually accommodate. However, all shipping methods must use a tracking number and requiring a signature for receipt.

Insurance is extra and optional; you must request insurance if you would like it.  We strongly recommend insurance for stones priced over $500.  Please note: TGC is not responsible for stones once they are handed off to the official shipping agent.

International Shipping

We only offer international shipping on a case-by-case basis.  Please email TGC to discuss your international shipping.

Satisfaction Guaranteed & Refunds

We do my best to take accurate images and describe our gemstones as carefully as possible. But we know that sometimes the gem isn’t quite what you expect when you see it in person.  So except for “final sale”, “as is”, or bespoke gems (see Custom Work below), we accept returns with the following conditions:

• Returns must be received within 15 days of your receiving the gem(s).
• We do not refund shipping costs
• Gem(s) must be received by TGC in the same condition they were shipped (i.e., unaltered and undamaged)
• You bear the cost and risk of return shipping.  Use a signature required shipping method.
• Refunds will only be issued to the original payment method or store credit.

Custom Work

We are happy to work directly with you to create a stone that fits your project. Custom work is priced on a per-project basis and may not be similar to the pricing of pieces already on my website. All custom work requires a minimum $100 non-refundable deposit. In some cases, a higher deposit is required to cover the cost of special order rough. Not all custom pieces are returnable, but we do our best to ensure the finished stone is just what you requested.  Send us an email and let’s see what we can create together.